CAREFUL BOOKING – updated cancellation policy due to Covid-19.

These apply to all bookings for the 2021 summer season (May 1 – October 31, 2021, latest departure date would be 10/31/2021).

From which benefits you will benefit:

1) free cancellation in case of quarantine obligation (entry or exit).

We grant you a free cancellation if the legal regulations stipulate a mandatory quarantine upon entry into Austria or upon return to your home country, which cannot be circumvented by an officially recognized negative Covid-19 test. In this case a cancellation free of charge is valid at the earliest 2 weeks up to 24 h before arrival.

2) Cancellation in case of a travel warning

We grant you a free cancellation up to 24 h before arrival if there is a travel warning from the home area for the destination area for the booking period.

1) Corona Cancellation Insurance

This COVID-19 cancellation insurance is automatically valid for all bookings from May 1 – August 31, 2021 (last possible day of arrival). No action is required on your part for the insurance coverage to be valid.

Insurance claim:

The insurance provides full compensation for cancellations BEFORE the start of the trip. It applies in the event of a Covid 19 illness or a government-ordered quarantine on you or your family members in the same household.


All that is required is a cancellation invoice from the lodging facility, a positive Covid-19 test, or a quarantine notice. Submit these documents to for reimbursement. Reimbursement will be made for cancellation costs for lodging and meals or for the booked package for the period of May 01 – August 31, 2021.

Up to 3,000 euros per person will be reimbursed, for a family of four, for example, up to 12,000 euros. You can find all information about the Covid-19 cancellation insurance here.