CAREFUL BOOKING – updated cancellation policy due to Covid-19.
These apply to all bookings for the 2021 summer season (May 1 – October 31, 2021, latest departure date would be 10/31/2021).
From which benefits you will benefit:
1) free cancellation in case of quarantine obligation (entry or exit).
We grant you a free cancellation if the legal regulations stipulate a mandatory quarantine upon entry into Austria or upon return to your home country, which cannot be circumvented by an officially recognized negative Covid-19 test. In this case a cancellation free of charge is valid at the earliest 2 weeks up to 24 h before arrival.
2) Cancellation in case of a travel warning
We grant you a free cancellation up to 24 h before arrival if there is a travel warning from the home area for the destination area for the booking period.
1) Corona Cancellation Insurance
This COVID-19 cancellation insurance is automatically valid for all bookings from May 1 – August 31, 2021 (last possible day of arrival). No action is required on your part for the insurance coverage to be valid.
The insurance provides full compensation for cancellations BEFORE the start of the trip. It applies in the event of a Covid 19 illness or a government-ordered quarantine on you or your family members in the same household.
All that is required is a cancellation invoice from the lodging facility, a positive Covid-19 test, or a quarantine notice. Submit these documents to firstname.lastname@example.org for reimbursement. Reimbursement will be made for cancellation costs for lodging and meals or for the booked package for the period of May 01 – August 31, 2021.
Up to 3,000 euros per person will be reimbursed, for a family of four, for example, up to 12,000 euros. You can find all information about the Covid-19 cancellation insurance here.